It’s no secret that a customer service career requires you to work long hours addressing the demands and high expectations of clients and managers. However, customer service also offers rewards — both personal and financial.
It’s hard to top getting a note or other recognition from clients who recognize your hard work on their behalf. Here are seven tips to help you give exceptional customer service that’ll earn you rewards for your hard work.
Understand Your Client’s Expectations
The conventional wisdom about putting yourself in the other person’s boots, stilettos, or sandals certainly applies to providing high-quality customer service. First, think about your business from the customer’s perspective. Consider what your business promises to deliver in exchange for a set price. What level of service or product do they expect to receive for plunking down a chunk of their hard-earned cash?
Understanding your customer’s expectations helps you begin to anticipate what will satisfy him or her. It also enables you to find potential pitfalls that could lead to a disappointing experience with your company.