Have an upcoming phone interview? Congratulations! Phone interviews can be both a blessing and curse: as part of a larger interview process, phone interviews generally mean you will have multiple opportunities to impress an interviewer. But since there’s probably many other individuals getting screened over the phone, even the smallest of mistakes can get your name scratched off the candidate list.

Just because you can chat for hours with your friends or families on the phone, make successful sales calls, or lead awesome phone meetings does not mean you’ll automatically ace an interview.

Brush up your phone interview etiquette with these 11 do’s and don’ts that you might not know.

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