Customer service is one of the fastest growing job categories in the U.S. Overall employment for customer service workers is expected to grow at least 10 percent over the next decade, which is higher than average. While it becomes increasingly easily to interact via smartphone or other electronic device, these customer-facing roles maintain the personal touch between a company and its customers, no matter how big or out of touch

Types of Customer Service Jobs

Many customer service jobs are found in retail businesses. Retail stores rely on their employees to provide a high level of customer care at every level. Cashiers, salespeople, management and billing departments are examples of customer service jobs in a retail setting.

The hospitality industry is similarly reliant on customer service employees to maintain their reputation. Restaurants and hotels are staffed largely by employees in the service of providing the most satisfying experience to their clients. Restaurants hire cashiers, hosts, and managers in a customer service capacity. Hotels and resorts hire for a wide variety of of customer service positions, including bellman, concierge, front desk associate and front desk manager.

Customer service jobs can be found in many other types of businesses as well, including insurance companies and medical offices. Administrative assistants, receptionists, client relations personnel, benefits coordinators, and medical receptionists are all essential to provide information and services to clients, customers and patients.

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