If you think a customer service representative job is right for you, find out what skills you need.
Customer service reps are the liaison between a company or organization and its customer base. They provide support to customers and clients of organizations across many public and private industries. In most cases, support is delivered in person or via phone, email, live chat, social media, or some combination of these. Depending on the position, customer service reps may need highly-specialized knowledge related to the industry or company. However, these jobs are often well-suited to candidates with a more general background. Here’s what you need to know to decide if a career as a customer service rep is right for you.