A customer service representative spends his or her day answering consumers’ questions, resolving their complaints, taking their orders and signing them up for new services. He or she is the public “face” of a company although, more often than not, interaction is via phone, email or live chat, rather than actually in person.
Quick Facts About Customer Service Representatives
- In 2014, they earned a median annual salary of $31,200 or $15 hourly.
- Approximately 2,363,000 people were employed as customer service representatives in 2012.
- They work in all industries. Employers include telephone call centers, banks, insurance companies and retail stores.
- The job outlook is good. The U.S. Bureau of Labor Statistics (BLS) predicts employment will grow as fast as the average for all occupations through 2022.
- The BLS also projects that telephone call centers will do the most hiring.